Senior Data Analyst

Responsiblties:

• Investigate to identify problematic trends that may impact customer experience and operational metrics negatively.
• Support customer operations projects, initiatives and decision making with business and data analysis.
• Recommend changes in business model and processes to achieve efficiencies or experience improvements.
• Participate in operational discussions for problem resolution and be able to communicate complicated business/technical solutions.
• Improve data culture by providing data visualization ready to use templates.
• Assist with the development of requirements, testing, training documents, SOPs and related materials for customer operation projects, applications and services.

Key Skills:

• Statistics and mathematics.
• Data management and infrastructure.
• Critical thinking.
• Verbal and written communication.
• Problem solving.
• Programming and coding.