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It Service Desk Analyst


Job ID : 31505

Location : Ohiopyle, PA

Company Name : Atechstar

Job Type : Full-Time, parttime, contract, training

Industry : Information Technology

Salary : $20000 - $39000  per year

No. of Positions : I have ongoing need to fill this role


Required Skills : Time management, Teamwork, Collaboration..

Benefits : Medical Insurance, Dental Insurance, Vision Insurance, 401K, Life Insurance


Job Description :

Responsiblities:

  • Work with different Site / Onshore engineers to support.
  • Regular Follow-up with customer and different resolver groups or teams to work towards resolution of open tickets.
  • Work cooperatively with other team members including those in other regions.
  • Recommend changes or additions to existing procedures that will improve the overall effective operation of the Global Help Desk support model.
  • Working knowledge into Active Directory preferred.
  • Logical bent of mind to isolate the root cause of the technical issues.
  • Proficiency in Remote Desktop troubleshooting , router & LAN troubleshooting.

Key Skills:

  • Technical and system expertise.
  • Computer skills.
  • Customer support.
  • Problem-solving and troubleshooting abilities.
  • Communication.
  • Time management.
  • Teamwork and collaboration.

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